Friday, September 28, 2012

Evaluation of ASU Libaries and the 4Cs

Library 2.0 is not just about libraries using Web 2.0 technologies by about libraries embracing the underlying principles of Web 2.0 which are known as the 4c's Collaboration, Conversation, Community and Content creation (Hay, Wallis, O'Connell & Crease, 2012) Arizona State University (ASU) Libraries is a library that is incorporating Web 2.0 tools as part of its ASU Library Channel. These include a YouTube collection of The library minute videos, a blog with RSS, and Twitter. However are these tools sufficient to achieve the 4Cs.

That ASU uses these technologies passively gives users a opportunity to collaborate with the library, however I don't see much evidence of the library actively inviting collaboration.

Using these technologies has allowed ASU to have conversations with patrons especially through Twitter. Twitter is the place where students ask questions, alert the library to issues, and give feedback. Some conversations are also happening in comments from the YouTube videos. The library blog contains great information about events, collections and services however the library has “comments off” on all its posts which is a barrier to dialoging with patrons.

The library has created its own community inside of ASU in using there Web 2.0 technologies. The YouTube videos are fun and laid back while still imparting important information and give a sense that the library is a welcoming place to be. The library also has almost 2,000 followers as part of their Twitter community.

Content creation
These Web 2.0 technologies have allowed the library to create content in different media that promote the library. Users also have the opportunity to create content in the ratings and comments they give the YouTube videos, and in the feedback via Twitter.

Library 2.0 gives patrons an opportunity to participate in library services and seeks to harness patron knowledge to provide better services (Casey & Savastinuk, 2006, para.10-11). I think that ASU have some great tools to do this but need to be more active in initiating conversations and in inviting collaboration in content creation. In this way they will strengthen their community have user centred services and really embrace Library 2.0.

Casey, M.E. & Savastinuk, L.C. (2006). Library 2.0: Service for the next-generation library. Library Journal, 1 September. Retrieved from

Hay, L., Wallis J., O'Connell, J. & Crease, R. (2012). What is Library 2.0 [INF506 Module 3:Library 2.0 and participatory library services] Retrieved September 14, 2012 from Charles Sturt website:

1 comment:

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